Privacy Policy

1. Who We Are

Nortons Hiab Services Ltd, trading as hiabservices.co.uk, operates this website. Our registered address is Norton Street, Manchester, M40 8HD. We can be contacted at info@hiabservices.co.uk or by calling 0330 175 8197.

We are committed to protecting your personal data and respecting your privacy. This privacy policy explains how we collect, use and protect information about you.

2. What Information We Collect

We may collect and process the following personal data:

• Name, email address and telephone number when you submit an enquiry form
• Your message and any information you voluntarily provide about your requirements
• Collection and delivery addresses or postcodes
• Technical data such as IP address, browser type and pages visited (via server logs and analytics)
• Cookie data where you have consented — see our Cookie section below

We do not collect sensitive personal data and we do not collect data from children under 16.

3. How We Use Your Information

We use the information we collect to:

• Respond to enquiries and provide quotes for HIAB services
• Communicate with you regarding your booking or enquiry
• Improve our website and services
• Comply with legal obligations

We do not sell, trade or rent your personal data to third parties. We will never send you unsolicited marketing without your explicit consent.

4. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

• Contractual necessity — to process your enquiry or booking
• Legitimate interests — to respond to enquiries and improve our service
• Consent — where you have given explicit consent (e.g. for cookies)
• Legal obligation — where required by law

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law. Enquiry data is typically retained for up to 3 years unless you request deletion earlier.

6. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files placed on your device. We use:

• Essential cookies — necessary for the website to function correctly
• Analytics cookies — to understand how visitors use the site (only with your consent)

You can control and delete cookies through your browser settings. Declining non-essential cookies will not affect your ability to use the website.

7. Third-Party Services

Our website may include links to third-party websites (including our social media pages). We are not responsible for the privacy practices of those third parties. We recommend you read their privacy policies.

We do not use third-party tracking pixels, advertising networks or data brokers.

8. Data Security

We take reasonable technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, disclosure or alteration. Our website uses HTTPS encryption for all data transmitted between your browser and our server.

9. Your Rights

Under UK GDPR, you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct inaccurate data
• Erasure — ask us to delete your personal data
• Restriction — ask us to limit how we use your data
• Portability — receive your data in a portable format
• Object — object to processing based on legitimate interests

To exercise any of these rights, contact us at info@hiabservices.co.uk. We will respond within 30 days.

10. Complaints

If you believe we have not handled your personal data correctly, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or call 0303 123 1113.

11. Trademarks

Load handling equipment manufacturers and their logo such as HIAB and the HIAB logo are registered trademarks. Nortons Hiab Services Ltd is not associated or affiliated with HIAB or other load handling equipment manufacturers, and expressly disclaims any and all rights to any such marks.

12. Changes to This Policy

We may update this privacy policy from time to time. The latest version will always be available on this page. We encourage you to review it periodically.